Effective Date: March 1st, 2025

Welcome to Martina Florique. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

1. Overview

Martina Florique, operated under Spanish autónomo regulations, specializes in the sale of premium-quality silk flowers and plants. These Terms apply to all users of our website, including those who browse, make purchases, or engage with our services.

Martina Florique operates under the following legal framework:

• Registered as an autónomo in Spain under Martine Frederike Kalff and Fiscal Identification Number ESY9570687X.
• Subject to Spanish consumer protection laws, including Ley General para la Defensa de los Consumidores y Usuarios (General Law for the Defense of Consumers and Users).

2. Ordering and Payment

• Product Descriptions: We strive to ensure accurate descriptions of our products. Slight variations may occur due to the handcrafted nature of our items.
• Orders: All orders are considered a binding contract under Spanish Civil Code. You will receive a confirmation email upon placing your order.
• Payment: Payments must be made in full at the time of purchase via the payment methods available on our website. Prices include applicable Spanish VAT (IVA).

3. Shipping and Returns

For detailed information about our shipping, delivery, and return policies, please visit our Shipping & Returns page. Here, you will find all the necessary details regarding shipping regions, delivery times, shipping costs, return eligibility, exclusions, and the return process. If you have any further questions, feel free to contact us at info@martinaflorique.com.

4. Legal Compliance

Martina Florique complies with Spanish e-commerce and consumer protection laws, including:

• Ley 34/2002: Services of the Information Society and Electronic Commerce Act.
• Ley 3/2014: Amending the General Law for the Defense of Consumers and Users.
• Ley Orgánica 3/2018: Data Protection and Digital Rights Act (GDPR equivalent).

Your data will be processed and stored in accordance with Spanish data protection regulations. Please see our Privacy Policy for more details.

5. Liability

Martina Florique products are for decorative purposes only and are not intended for outdoor use unless otherwise specified. Care instructions should be observed and can be found here.

• Limitation of Liability: We are not responsible for indirect or consequential damages. Liability for defective products will be addressed in accordance with Spanish consumer law.

6. Dispute Resolution

• In case of disputes, customers may file complaints via the European Online Dispute Resolution (ODR) platform or directly with Spanish consumer mediation services (Oficinas Municipales de Información al Consumidor, OMIC).
• All disputes will be governed by Spanish law and handled in the courts of Dénia, Spain.

7. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be published on this page with the updated effective date.

8. Contact Us

Martina Florique operates as a registered autónomo in Spain. For any questions or concerns, please contact us at:

• Email: info@martinaflorique.com
• Phone/WhatsApp: +34 603 51 09 12
• Address: C/Rio Vinalopó 10, 03739, Jávea (Alicante), Spain

9. Fiscal Information

• Owner: Martine Frederike Kalff
• NIF: ESY9570687X

By using our website or purchasing from Martina Florique, you agree to these Terms. Thank you for choosing Martina Florique to bring elegance and timeless beauty to your space.